This Shipping & Delivery Policy applies to printed book orders placed through santoshpathak.in.

1. Delivery Area

We currently deliver printed books to addresses within India, subject to courier service availability at the destination.

Availability of delivery to particular locations may vary.

2. Processing Time

Orders are normally processed after successful confirmation of payment.

Orders may require [1–3 business days] for processing and packing before dispatch.

Orders containing pre-order, out-of-stock or specially processed products may require additional time, as indicated on the product page.

3. Delivery Time

After dispatch, delivery normally takes approximately [3–7 business days], depending on the destination and courier service.

Delivery estimates are indicative and are not guaranteed delivery dates.

Remote locations, adverse weather, holidays, strikes, natural events, courier disruptions and incorrect address information may cause delays.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Any free-shipping offer will be subject to the conditions displayed on the Website at the time of purchase.

5. Tracking

Where tracking is available, the tracking information may be provided to the customer by email, SMS, WhatsApp or through the customer’s account.

Customers are requested to keep their phone number available for delivery-related communication.

6. Incorrect Address

The customer is responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because of an incorrect or incomplete address, additional charges may apply for re-dispatch.

7. Damaged Package

If a parcel appears seriously damaged at the time of delivery, the customer is advised to photograph the package before opening it and contact us promptly if the book inside is damaged.

Damage claims should preferably be reported within 24 hours of delivery.

8. Undelivered / Returned Orders

If a parcel is returned to us because of failed delivery attempts, incorrect address, refusal to accept delivery or other circumstances attributable to the customer, we may contact the customer regarding re-shipment.

Any additional delivery charges for re-shipment may be payable by the customer.

9. Contact

For delivery-related questions:

Email: thrillworldpublication@gmail.com

Please mention your Order Number when contacting us.